Questions? Talk to a real person ☎ (855) 573-5599 · Mon–Fri 9am–6pm MT

VOXEPAY HELP CENTER

How can we help?

Answers from the VOXEPAY team.

What documents do I need to apply?

The documents most applications need, and how to send them safely.

Most applications need:

DocumentNotes
Photo ID of each owner (front and back)Driver's license, state ID or passport — not expired
Selfie holding the same IDFace and ID clearly visible
Voided check or bank letterFor the business account deposits go to
Recent business bank statementsUsually the last 3 months
EIN / tax ID letterIRS letter showing your business name and EIN

We may ask for more depending on your business — for example a refund policy for online stores, processing statements if you already take cards, or a business license.

How to send them

Use the secure upload link in the email from VOXEPAY. Please don't email IDs or bank documents as attachments.

Was this helpful?

Updated October 25, 2026