The things merchants ask us most, grouped by what you are trying to do.
What underwriting needs, how long approval takes, and what happens between approval and your first transaction. See in-store payments.
Interchange, assessments and markup are three different things. Send a statement and we will mark up exactly which line is which.
Batch cut-off times, funding schedules, and why a deposit sometimes lands a day later than expected. Start with merchant support.
Connectivity, reconfiguration and replacements. Have your terminal model and any error text ready. See POS terminals.
What to do the moment a notification arrives, and what evidence actually wins. See chargeback management.
Second terminal, second location or new staff logins — what changes on the account and what does not.
Email support@voxepay.co and we will come back within one business day. If you have a live processing outage, call the processor support number on your welcome pack first — that is the fastest route to a fix.
Send a recent statement, or your monthly volume and average ticket. You get a written breakdown back — no commitment.
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