SMS consent & messaging program

When we text you, why, and how to stop.

Last updated 2 October 2026VOXEPAY LLC · Wyoming, USA7 sections · about 2 min read

Opt-in onlyWe text only people who asked us to.

No marketing textsAccount, application and support messages only.

Stop any timeReply STOP — one confirmation, then nothing.

Never sharedYour number and consent stay with us.

VOXEPAY LLC ("VOXEPAY") sends text messages from our toll-free number (855) 573-5599 only to people who have asked for them. This page shows exactly how consent is collected and what we send.

01What we text

Updates about a merchant application you submitted.
Account notifications for our merchant clients: dispute and chargeback alerts, account status updates (approved, on hold, closed).
One-time codes for signing in to the VOXEPAY portal.
Replies to support requests you opened.
Our merchant application link, sent once, when you request it on our phone line.

We do not send marketing or promotional texts, we never buy or rent phone lists, and we never text a number that has not opted in.

02Web form opt-in

Our merchant application and contact form include an optional checkbox. It is unchecked by default and submitting the form does not require it:

I agree to receive SMS text messages from VOXEPAY LLC about my application, account and support requests at the phone number provided. Consent is not a condition of any purchase. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms.

03Merchant agreement opt-in

Merchants who sign a VOXEPAY merchant or chargeback protection agreement choose whether to receive account and dispute alerts by text, and can switch texts off at any time in their portal profile or by replying STOP.

04Phone menu opt-in (verbal)

Callers to (855) 573-5599 can choose to have our merchant application link texted to them. Before anything is sent, the caller hears:

"For a merchant application link by text, press 4." → caller presses 4 →
"We have texted the merchant application link to this number. Message and data rates may apply. A member of our team will also follow up with you."

Exactly one text is sent to the number the caller is calling from. No further texts are sent unless the person later opts in again.

05Sample messages

VOXEPAY: dispute alert on Jake's Diner for $48.50. Refund before Oct 9 to avoid a chargeback. Details: https://voxepay.co/portal Reply STOP to opt out

VOXEPAY: here's your merchant application link: https://voxepay.co/merchant-application.html Questions? Call (855) 573-5599. Reply STOP to opt out

Your VOXEPAY code is 482913. It expires in 10 minutes. Never share it with anyone.

06Frequency, cost, help and opt-out

Message frequency varies with account activity. Message and data rates may apply. Reply STOP to any message to opt out; you will receive one confirmation and nothing further. Reply HELP for help, or contact support@voxepay.co or (855) 573-5599 (Monday to Friday, 9:00–18:00 Mountain Time). Carriers are not liable for delayed or undelivered messages.

07Privacy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This excludes only the messaging provider that delivers our texts. Full details: Privacy Policy and SMS terms.

Questions about this page?

A real person reads every message. We usually reply within one business day.

EMAILsupport@voxepay.co
PHONE(855) 573-5599 · Mon–Fri 9–18 MT
MAILVOXEPAY LLC, 525 Randall Ave, Suite 100, Cheyenne, WY 82001 · D-U-N-S 149917219

See what your processing should actually cost

Send a recent statement, or your monthly volume and average ticket. You get a written breakdown back — no commitment.

ONE BUSINESS DAY · NO OBLIGATION

Start a quick request →Check my rate in 1 minute