Talk to a real person.
Call (855) 573-5599 or email support@voxepay.co, Monday to Friday, 9–6 Mountain. Existing merchants can also open a support request in the portal.
Common questions
When do deposits arrive?
Usually the next business day after you close your batch. Weekends and holidays add a day.
My terminal is not working.
Restart it and check the connection. Still stuck? Call us — have your MID ready.
How do I read my statement?
Send it to us — we will walk you through every line.
How do I respond to a chargeback?
Sign in to the portal and upload your evidence before the respond-by date.
How do I close or change my account?
Open a support request in the portal or call us. Changes to bank details need a voided check.
525 Randall Ave, Suite 100, Cheyenne, WY 82001
Reach the right team directly
Every address below goes straight to the team that handles it.
Merchant support
Deposits, terminals, statements and account help
support@voxepay.coNew accounts & pricing
Quotes, statement reviews, equipment and partners
sales@voxepay.coPre-approval & applications
Application status, documents and underwriting
underwriting@voxepay.coChargebacks & risk
Disputes, alerts, chargeback evidence and fraud
risk@voxepay.coBilling & payouts
Invoices, fees, residuals and payouts
accounting@voxepay.coCareers
Job applications and interviews
careers@voxepay.coPhone: (855) 573-5599 · Mon–Fri 9am–6pm MT · 525 Randall Ave, Suite 100, Cheyenne, WY 82001