Payments for hospitality
Hotels, venues and accommodation — deposits, incidental holds and payments taken well before arrival.
The gap between booking and stay
Hospitality has a structural risk that most retail does not: money is taken weeks or months before the service is delivered. That delay is exactly the window in which cards are cancelled, plans change and disputes are filed. Deposit policy, authorization holds and cancellation terms are the controls that manage it.
How the setup works for your account
Booking deposits
Charge or hold at reservation, with the terms clearly accepted at the time.
Incidental authorization
Place a hold at check-in and capture the final folio at departure.
Property management integration
Where supported, connect payments to the PMS so folios and settlements match.
No-show handling
Charge under a stated policy, with the acceptance record attached to the booking.
Reducing cancellation disputes
Make terms visible at booking
A cancellation policy buried in a footer is not a policy you can defend.
Record acceptance
Capture the moment the guest agreed, with a timestamp.
Confirm before charging
A reminder before a no-show or cancellation charge prevents a large share of disputes.
Common questions
How long does an authorization hold last?
Typically several days, but it varies by card issuer and platform. Confirm the window before relying on it.
Can I charge a no-show fee?
If it is disclosed and accepted at booking, and you can evidence that. Without the record, expect to lose the dispute.
Are advance bookings underwritten differently?
Yes. A long gap between payment and service delivery affects how a processor views the account, and can affect reserve requirements.
See what your processing should actually cost
Send a recent statement, or your monthly volume and average ticket. You get a written breakdown back — no commitment.