Find the message you see, then follow the fix.

"Email or password is incorrect"

• Check for typos and caps lock. Use the email your invitation was sent to.
• Still not working? Reset your password.

"Too many failed attempts. This account is locked for 15 minutes."

After several wrong passwords the account locks for 15 minutes to protect it. Wait, then try again — or reset your password.

"This code has expired. Send a new one."

Codes last 10 minutes. Press Send a new code and use the newest one only.

"Too many wrong codes"

Ask for a new code and type it carefully — numbers only, no spaces.

"Too many attempts from this network"

Many sign-ins came from your network in a short time (for example a shared office). Wait 15 minutes.

I never receive the code

1. Check spam / junk / promotions.
2. Wait a minute — some email providers are slow.
3. On the code screen, switch to text message or authenticator app if offered.
4. Press Send a new code.