VoxeDesk is VOXEPAY's own business phone app. It puts our phone system in the pocket of every VOXEPAY team member and agent, so merchants always reach a real person — wherever that person is working.
Get it on Google Play: VoxeDesk on Google Play
Who is VoxeDesk for?
VoxeDesk is for VOXEPAY team members and agents. You need an invitation and a sign-in code from VOXEPAY to use it — it is not a public calling app. Merchants don't need it: they simply call (855) 573-5599 as usual.
What can I do with VoxeDesk?
- Make and take business calls on your VOXEPAY extension or direct line, without showing your personal number.
- Text merchants from your business number.
- Listen to voicemail and see your recent calls in one list.
- Read and reply to email from the mailboxes you're assigned to.
- Find teammates in the team directory and transfer calls between departments.
Calls to the main VOXEPAY line are routed to the right department, and if nobody there is free, to the next available team member — so fewer merchants reach voicemail.
How do I get started?
- Install VoxeDesk from Google Play.
- Open it and enter the sign-in code from your VOXEPAY portal account (Phone › My device).
- Allow the microphone and notifications permissions so calls can ring and you can be heard.
- Make a test call to the main line.
What permissions does VoxeDesk use, and why?
- Microphone — so the person you call can hear you.
- Phone and call notifications — so incoming business calls can ring on your device.
- Notifications — for new texts, voicemails and assigned tickets.
VoxeDesk does not read your personal contacts, texts or call history. Business calls and messages are handled under the VOXEPAY privacy policy.
Where do I get help?
Team members can contact their manager or email support@voxepay.co. Want to work with VOXEPAY as an agent? See our partner program or verify who we are.