chargebacks
Guides and news on card processing, POS, gateways and protecting your revenue — written for business owners.
What Is a Chargeback Alert? How Merchants Stop a Dispute Before It Becomes a Chargeback
Most merchants learn about a dispute when the money is already gone. An alert closes that gap, and inside it a dispute can still be refunded instead of fought.
Read the article →Stop the chargeback before it becomes one
A chargeback alert notifies a merchant that a cardholder has disputed a transaction, before the dispute is processed as a formal chargeback. The merchant has a short window to refund the transaction, which resolves the dispute without it counting toward the chargeback ratio.
What actually happens when a customer disputes a charge
A chargeback begins when a cardholder disputes a transaction with their issuing bank. The bank provisionally reverses the payment, the funds are debited from the merchant, and the merchant may respond with evidence. The card network decides the outcome, typically over several weeks.
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