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VOXEPAY HELP CENTER

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Answers from the VOXEPAY team.

Adding the card for chargeback protection billing

Agree to the fees and add your card on Stripe's secure page.

We email you a personal billing link.

  1. Open the link (it works for 30 days).
  2. Read the fees — setup fee (if any, charged today), per-alert fee (charged when each alert arrives) and monthly fee.
  3. Tick I agree and type your full name — your agreement is recorded with the date, time and IP address.
  4. Press Continue to secure card page and enter the card on Stripe Checkout.

Good to know

  • Alert fees are charged whether or not you refund, because the alert is delivered and acted on when it arrives.
  • To change the card, use the same link while it's valid or ask us for a new one.
  • Credits on your account (for example the rating thank-you) are used before your card is charged.
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Updated October 25, 2026