VoxePhone privacy policy
VoxePhone is the internal calling app for VOXEPAY LLC team members and authorized agents. Last updated October 1, 2026.
Who can use VoxePhone
VoxePhone is only for people who have a VOXEPAY team or agent account. You sign in with a one-time code from the VOXEPAY portal. It is not offered to the public or to merchants.
What the app uses
- Microphone — only during calls, to carry your voice. VoxePhone does not record from the microphone outside a call.
- Notifications and phone-call permissions — to ring your phone for incoming VOXEPAY calls and show the call screen.
- Account details — your name, work email, extension and direct line, provided by VOXEPAY.
- Device push token — so incoming calls and texts reach this phone.
Calls, texts and recordings
Calls and texts made through VoxePhone go through VOXEPAY's phone system (Twilio). For quality, training and compliance, VOXEPAY records calls on its business lines; callers hear a notice that the call may be recorded. Call logs, recordings, voicemails and texts are stored by VOXEPAY and are only available to authorized VOXEPAY staff.
What we do not do
VoxePhone does not read your personal contacts, personal calls, personal texts, photos or location, does not show ads, and does not sell or share data for advertising.
Security and retention
Data is sent over encrypted connections (HTTPS/TLS). Sign-in is tied to your VOXEPAY account and can be revoked by signing out or by an administrator. Business records are kept as long as needed for VOXEPAY's business and legal obligations.
Deleting your data
Signing out removes your sign-in from the phone. To ask for your account data to be deleted, email support@voxepay.co or call (855) 573-5599.
See also the full VOXEPAY privacy policy.